Tripaholics is owned and operated by Moraventures Ltd. We sell photographic prints and photo products, with production and fulfilment handled by Printful. For order help or to request a return, please use our contact form and include your order number.
Production and delivery
Your print is made after you order. Printful estimates that most wall-art orders take 2–5 business days to produce, with shipping time added afterwards. Timing varies by product, destination and busy periods; estimates are not guaranteed delivery dates.
Check the delivery charges and any delivery estimate shown at checkout before paying. Different items may arrive separately. If an order is late or appears lost, contact us so we can investigate with our fulfilment partner.
Damaged, faulty or incorrect items
Please contact us promptly if your item arrives damaged, faulty or different from what you ordered. Keep the packaging and, where possible, take photos of the item, packaging and delivery label to help us investigate. Tell us what happened through the contact form; we will explain the next steps.
We will arrange the remedy you are entitled to, which may include a replacement or refund, and cover reasonable return costs where goods are faulty or incorrect. Printful’s claim deadlines do not reduce your statutory rights.
Changing your mind
For UK consumers buying standard catalogue products online, you can tell us you wish to cancel within 14 days after delivery. You then have a further 14 days to send the goods back. Contact us for the correct return instructions before posting; do not send a return to a manufacturer or product-safety representative.
Standard prints are not excluded from cancellation simply because they are printed to order or because you choose an available size or frame. The cancellation exception for genuinely personalised goods applies only where an item is made to your individual specifications or clearly personalised; your rights if it is faulty still apply.
For a change-of-mind return, you pay the direct return postage cost. Pack the item securely and keep proof of posting. You may inspect it as you would in a shop, but we may deduct for any loss in value caused by handling beyond what is necessary to check it.
Refunds
For a valid cancellation, we refund the price and the standard outbound delivery charge. Any extra amount paid for a premium delivery option is not refundable under the cancellation rules.
We issue the refund within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier, using the original payment method unless you agree otherwise. Your payment provider may need additional time to display the refund.
Need help?
Use our contact form for delivery questions, cancellations or returns. Sale items have the same statutory rights as full-price items. This information does not limit your legal rights, including any mandatory rights that apply where you live.